Shop info

www.refrigiwear1954.com is the one and only official online store where you can purchase your favorite RefrigiWear® products and receive them directly at home! Browse our online catalogue to see all the features of our products and place your orders in a few steps: our team will deliver your order directly to the shipping address provided.

Placing an order on www.refrigiwear1954.com is quick and easy! If the product you wish to buy is displayed on our online catalogue, just select the information requested in the product page and click on "Add to cart"; if you have already registered an account on our online store, you will be redirected to the checkout page and guided through the whole purchase procedure. If you are a new user, you will be asked to insert some basic information for the creation of your account, and you will be then able to complete your purchase following our guided procedure.

The design of this online shop and all the material contained within (for purely illustrative purposes: the trademarks, the logos, the HTML code, the scripts, the texts, the creative design, the images) are an integral part of RefrigiWear® Online Store and are protected by Copyright. Any unauthorized use of this content, including the copying, the inclusion of and the association with content not originating within this website is not permitted and will prosecuted via the utmost legal means.

After placing your order on www.refrigiwear1954.com, you will have the possibility to see all its details by logging in into your account, clicking on "Order history and details". From your account, you will see the date, the content, the amount and the delivery address of your order, and of course your order status. You will also have the possibility to contact our Customer Experience Team  and make the Return procedure within 30 days of delivery of your order.

See our Terms of Service page for more information.

Zahlungen

Our online store accepts payments by PayPal, Credit Card, Bank Transfer. You can choose one of these payment methods after the checkout. At no time we will be able to accept cash payments, either directly or sent by post.

Please note: This online shop operates from the European Union and all transactions are ultimately made in Euro (unless otherwise displayed). If you are paying using a different currency, the currency conversion will be based on the exchange rate of the day of the purchase. There is no extra cost for currency conversion.

PayPal permits any company or individual consumer who has an email address to send and receive payments in a safe, secure manner. Clicking the "Pay with Paypal" link will bring you to PayPal's secure website. Once there, if you already have a PayPal account, you can simply proceed to authorise your payment. If you do not have a PayPal account, you can register for free and securely enter your credit card information (prepaid cards are also accepted). You will then be able to send order payments to with the simple click of your mouse. You can also use your current bank account to apply funds to your PayPal account, from which you can subsequently make payments. The use of PayPal as an online payment tool is free.

On RefrigiWear® Online Store you can securely pay by credit card, we accept the following cards: Visa, MasterCard, American Express, Diners Club, JCB, Laser Card and Maestro. The payment occurs over a secure server (SSL) with a 128-bit encryption key. Over this secure system, your credit card information is sent directly to the applicable banking authority over a secured, encrypted connection.
No individual within RefrigiWear® Online Store or over the Internet will have access to your credit card information during and after the moment of purchase. The total amount of your order will be reserved immediately on your credit card and afterwards debited on your account. Orders paid using credit cards are processed faster than those paid via Bank Transfer, as communication of the payment to us is instantaneous.

To ensure you a secure payment transaction, our Payment Department might get in touch with you requesting further information before processing your order. This can influence the delivery time of your order.

Rückerstattungen

You can request a refund by returning your item within 14 days from the delivery date.
Make sure you have read our Return Policy, then return the product by following our instructions below or by clicking on this link.

RefrigiWear® will cover all administrative costs related to the refund process. However, all shipping costs associated with Returns with Refund are covered by the customer. You will receive a full refund for the value of the returned products, minus a fee to cover return shipping expenses. For detailed information, please refer to the "Returns" section under the "Cost Summary".
Initial delivery costs, where applied, are excluded from the refund amount.

We can only refund your order on the same payment method you have used to complete your order. Please note that store credit is non-refundable.

IMPORTANT: Returned products that have been paid for via national bank transfer will be refunded only by bank transfer. In order to proceed with the refund, you will have to insert your bank details directly into the Return form.

Please remember that your return will be evaluated by our Quality Check Team. We will issue your refund only after this evaluation. Our aim is to make sure that you are always satisfied with your purchases on RefrigiWear® Online Store. Please bear in mind that it can take up to three weeks for our warehouse to confirm and process your return. We remind you as well that for orders paid by Credit Card, it can take up to 4 weeks for the refund to appear on your current account.

For any issues with the product received, please contact our Customer Experience Team: we will be glad to offer you an appropriate solution.

Rückgaben

You can return or exchange RefrigiWear® products purchased online, for any reason, within 14 days from the date of receipt of the goods. Please follow this link.
To proceed with the return and obtain a refund or exchange, the products must not have been worn, washed, or altered in any way and must be in perfect condition, with tags and labels attached and in their original packaging. We cannot process a refund or exchange if the products do not meet the described conditions.

Please note that products not compliant with our return policy will be returned to the customer at their own expense, as they cannot be resold.

It is essential to complete the Online Return Procedure at this link to proceed with an exchange or refund (see the section "How to Make a Return and Request an Exchange" for more details).

To initiate a return and request an exchange or refund, please click on the following link.
Enter your Order Number and Email Address, and follow the provided instructions.

Alternatively, you can log in by clicking on the User Profile icon at the top right corner of our website. Select the order you wish to exchange or return, and proceed by following the instructions.

Free Exchange
Our simplified exchange procedure is completely free of charge.You can request a size or color exchange of the ordered item within 14 days of delivery, without any additional costs, by visiting this link.

The first exchange is free, and we will cover the package pickup costs. For any subsequent exchanges, shipping costs will be the responsibility of the customer.
If you wish to replace the purchased product with a different style, you can do so directly through our return management platform by selecting the new item or by requesting an immediate store credit, which can be used as a payment method for a new order.
In case the requested exchange item is not available, you will receive a discount voucher equivalent to the value of the returned product, redeemable on our website.

Please Note: Once the free pickup confirmation has been issued by the courier, it will no longer be possible to modify the exchange request into a refund request.

Return for Refund
The return process for a refund is at the customer's expense.You can request a refund for the ordered item within 14 days of delivery using the following link.

If your return request is approved and you selected a refund, you will receive an email with detailed shipping instructions.For returns with a monetary refund, a Deduction Fee (see the Return Shipping Fee Summary below) will be applied to cover handling and shipping costs. These rates are friendly thanks to the agreements we made with our partner couriers.

We recommend using the pre-printed label provided by us: this allows us to independently track the package and process the return more quickly. Alternatively, you can return the item at your own expense using your preferred shipping method. In such case, please provide us with a tracking code to monitor the correct and complete delivery of the package to our warehouses.

Return Shipping Fee Summary (Deduction Fee):

ITALY → €7

GERMANY, AUSTRIA, FRANCE, MONACO, BELGIUM, SPAIN, IRELAND, LUXEMBOURG, NETHERLANDS, PORTUGAL → €10

OTHER EU COUNTRIES → €20

NON-EU COUNTRIES → €40

Refund Processing
Once the product is received at our warehouse and its compliance is verified, the refund will be issued to the original payment method used at the time of purchase.We strive to process all returns within 72 hours of receipt at our warehouse. However, in cases of high request volumes, the process may take up to 15-20 days from the return shipment date to the refund confirmation.

If you wish to make a return for an exchange, all costs will be covered by us. Click here and follow the Exchange Return procedure.

If, instead, you wish to return an item for a refund, the cost of returning the product to our warehouse, whether via courier or postal service, will be entirely your responsibility. We offer you the option of making an Easy Return using our couriers. Simply click here and follow the Refund Return procedure. The shipping and handling costs for the return will be automatically deducted from your refund. Below is a summary of the costs:

Return Shipping Fee Summary (Deduction Fee):

ITALY → €7

GERMANY, AUSTRIA, FRANCE, MONACO, BELGIUM, SPAIN, IRELAND, LUXEMBOURG, NETHERLANDS, PORTUGAL → €10

OTHER EU COUNTRIES → €20

NON-EU COUNTRIES → €40

We recommend using the pre-printed label provided by us: this allows us to independently track the package and process the return more quickly. Alternatively, you can return the item at your own expense using your preferred shipping method. In this case, please provide us with a tracking code so that we can monitor the correct and complete delivery of the package to our warehouses.
If a size exchange is requested, RefrigiWear® will cover the return and shipping costs for the new size/style for the first exchange. However, for any subsequent exchanges related to the same order, the shipping costs will be at the customer's expense.

Versand

In order to ensure prompt and timely delivery to our valued customers, RefrigiWear® Online Store cooperates with the best express delivery services available. Delivery services are selected according to the destination of your shipment, as well as the type of the product(s) being shipped. Below is the list of Countries our online store ships to and an estimated cost of shipment to each Country.
The final cost of the shipment will be listed in your Shopping Cart before the payment and will be added to the total amount of your order on the Checkout screen.
The total amount will be charged to you upon your confirmation of payment.
No additional amount should be paid to the courier at the moment of delivery.
Shipping costs, where applied, will not be refunded in the case of a return with refund.

Orders are processed from 9 am to 5 pm GMT, Monday to Friday. Orders placed after 5 pm. on Friday will be processed the following Monday.
Please be aware that first-time buyers may encounter processing delays due to necessary identity and information clarification.

In order to review and verify the information related to your order, please log in into your account on our online store and click on Order history and details, then just click on your order number to view its details. In order to follow the initial progress of your order through our system, you can view its "Status" beside each order code in the section "Order history and details". Once the package has been sent, you will receive the tracking number. You can enter this number on the courier's homepage to track the real-time shipping status of your order from the initial shipment until its delivery.

In general, shipments in Italy are delivered within 24 to 72 hours from the time of sending.

Shipments to the rest of the European Union, USA, Canada take approximately two-five days.

Shipments to the rest of the world take approximately four-seven working days (not accounting for customs delays).

Inside the European Union

There are no additional customs fees or duties on products shipped to countries within the European Union. Customers will not have to pay anything extra on receipt of their products.

Outside the European Union

Shipments to destinations outside the European Union are exempt from Italian Value Added Tax. However, they are subject to import taxes or customs duties, which will be determined when the package reaches its country of destination. Such customs duties are solely payable by the receiver of the package, who will pay said fees to the courier or to the proper governing authorities.

Shipping to the United Kingdom

Deliveries to the United Kingdom will be subject to customs fees for orders starting from 135 pounds.

Failure to clear customs

The onus is on the customer to ensure that their package clears customs by providing customs with all the necessary information and/or fees. If your package does not clear customs, it will be returned to our warehouse. See our Return Policy for more information.