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FREE SHIPPING FOR ORDERS OVER 100€
FREE SHIPPING FOR ORDERS OVER 100€
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Each product has a size guide available on its page. We recommend paying attention to the shoulder measurement, which is essential for identifying the correct size.
The measurements shown refer to the dimensions of the garment, taken from the front, and not to body circumference, as shown in the guide image. To choose more accurately, compare them with a similar garment that fits you well.
We keep our inventory constantly updated: the availability shown on the website corresponds to what is in stock.
Note: In rare cases, overlapping orders may occur. If your size is not available, our Customer Service will contact you and provide the best support.
The product colors are represented accurately. Small differences may occur due to screen settings and brightness.
Yes, we offer digital gift cards in various denominations. You can purchase them in the dedicated "GIFT CARD" section and receive them via email.
At the moment, the gift wrapping service is not available.
Start the process through the return link → https://returns.itsrever.com/RefrigiWear, selecting “Defective item” as the reason. Attach a photo of the product with the label and code. You will receive a confirmation email after the Product Team has verified it.
The code is shown on the external tag or on the internal label, near the washing instructions.
The fit may vary depending on the model, collection, or season. Please refer to the size guide available on each product's page.
Send an email to the following address → eshop@refrigiwear.it, including photos of the damaged product, the tag and identification code. You will be contacted directly by the relevant office.
Of course! You have 14 days from receiving your order to request a return. Items must be in original condition, not worn or washed, and with all tags intact.
Upon return, the merchandise will be inspected by our Quality Control. The company reserves the right to refuse the return if the stated conditions are not met.
To request a return, you can enter your details at the following link → https://returns.itsrever.com/RefrigiWear. In the appropriate section, you can request a return for a refund or exchange. Please note that in this case, you can automatically exchange the item.
To request an exchange, you can enter your details at the following link → https://returns.itsrever.com/RefrigiWear . In the appropriate section, you can request the exchange and automatically place a new order. Please note that it will only be shipped once the returned goods have been inspected and accepted by our quality control department.
The refund will be processed as soon as the returned items have been checked and accepted by our Quality Control department. The amount will be credited back to the same payment method used for the purchase.
We will notify you by email as soon as the refund has been initiated.
Please note: the entire refund or exchange process may take between 8 and 20 days, depending on the time of year and the volume of orders being processed.
No, at the moment it is not possible to return items purchased online at our physical stores or through third-party retailers.
The initial shipping costs are non-refundable. Only the merchandise value will be refunded.
You will receive the return label via email after your return has been authorized. It can also be downloaded from the link → https://returns.itsrever.com/RefrigiWear
Contact us through the contact form, providing your order details. We will check the situation and make any necessary adjustments to the refund.
No, we only handle returns for items purchased directly from our official website.
We accept credit and debit cards (e.g., Visa, Mastercard), PayPal, Apple Pay, and Scalapay.
Yes, all payments are processed through secure and encrypted platforms.
At the moment, payment via cash on delivery is not available.
During checkout, select "Cart Credit" among the payment options. The credit amount will be automatically deducted from the total order amount.
We work with installment payment partners (e.g., Scalapay or PayPal in 3).
Yes, for shipments outside the European Union, customs duties and taxes may apply, which are the responsibility of the recipient.
The amount is determined by the customs authority of the destination country and depends on the type and quantity of the goods; it is not set by our company.
Orders are processed within 1-2 business days (excluding weekends) and then handed over to the courier. Delivery times generally range from 2 to 3 business days, depending on the destination.
Orders shipped to the rest of the European Union, USA, and Canada take approximately 2-5 business days from the shipping date. Orders shipped to the rest of the world take approximately 4-7 business days from the shipping date.
We use reliable couriers, such as Bartolini or DHL (for non-EU countries), to ensure traceable and timely shipments.
Shipping is free for orders over €250. For smaller orders, the cost is displayed during the checkout process once the destination country is selected and before completing the payment.
Orders are shipped from our warehouses located throughout Italy. Each order is carefully prepared to ensure it arrives in perfect condition!
You can request a change within a few hours of order confirmation, if the order has not yet been shipped. Contact us as soon as possible via the contact form.
We ship to all European Union countries and selected non-EU countries. Check the "Shipping" page in the "Support" section for the updated list.
Only if the order has not yet been processed or shipped. Contact us through the contact form with the subject "Order modification request".
Check your spam/promotions folder. If you still can't find it, contact us through the contact form to verify the email was sent.
Contact us with photos and details. We will resolve the issue as soon as possible with a replacement or a refund.
Your order may have been canceled due to payment authorization failure or availability issues. You will receive an email with the details.
You will receive a confirmation email, followed by a shipping notification with tracking information once the order is handed over to the courier.
No, unfortunately it is not possible to add items to a confirmed order. We recommend placing a new order.
Enter the code in the "Discount Code" field during checkout, before proceeding to payment.
Yes! As soon as your order is shipped, you will receive an email with the tracking code to follow your package's journey to your home, or you can check the "Track Your Order" page.
The BrtPin is sent only to you, via email or SMS. We can assist with address changes, delivery modifications, or similar requests only if the package is held at a collection point.
An account is automatically created when you place an order; no password is needed. A code will be sent to your email each time you need to access your account.
You can subscribe by entering your email address in the dedicated box. You will receive promotions and early access to sales. The 10% discount on your first order can only be used on full-price items and cannot be combined with other offers.
In every email you receive, you will see the following statement: “Want to change how you receive these emails? You can update your preferences or unsubscribe from this list.” Select the latter option to unsubscribe on your own.
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