EXCHANGES AND RETURNS

You may return or exchange RefrigiWear® products purchased online, for any reason, within 14 days of receiving the goods.

To return the goods and obtain a refund or exchange, the products must not have been worn, washed, or altered in any way and must be in perfect condition, with the tags and labels attached and in their original packaging.

We cannot issue a refund or exchange if the products do not meet the conditions described. Please also note that products that do not comply with the return policy will be returned to the Customer at their expense, as they cannot be put back on sale.

WHAT ARE YOU INTERESTED IN?

I want to exchange an item
I want to receive a refund

Exchanges

If you wish to make an exchange, please follow the steps below:

FILL OUT THE REQUEST FORM

step 1

Enter the order reference details at the following link: https://returns.itsrever.com/RefrigiWear and follow the instructions.

CHOOSE WHAT TO REPLACE

step 2

Select the item you wish to replace and indicate the reason for your request. Select the new size or “exchange for a new item,” creating a new order. Confirm your details.

RETURN PROCEDURE

step 3

Choose the return method that suits you best and select “continue” to complete the process. You can now download the documents required for shipping or receive them by email. Deliver the package using your chosen return method.

DELIVERY OF NEW ITEM

step 4

The replacement item will be sent at our expense only once the returned goods have been inspected and accepted by our Quality Control department. You will be notified of any updates by email.

RETURNS

If you wish to return an item and receive a refund, please follow the steps below:

FILL OUT THE REQUEST FORM

step 1

Enter the order reference details at the following link: https://returns.itsrever.com/RefrigiWear and follow the instructions.

CHOOSE THE ITEM TO RETURN

step 2

Select the item you wish to return and indicate the reason for your request.
Select “Get a refund instead.” Confirm your details and refund option: Gift Card or Original Payment Method.

RETURN METHOD

step 3

Choose the return method that suits you best and select “continue” to complete the process. You can now download the documents required for shipping or receive them by email. Deliver the package using your chosen return method.

RECEIPT REFUND

step 4

The refund will only be initiated once the returned goods have been inspected and accepted by our quality control department. You will be notified of any updates by email.

Still have doubts?

Read the frequently asked questions about this topic

Can I return an item if it doesn’t fit or I don’t like it?

Of course! You have 14 days from receiving your order to request a return. Items must be in original condition, not worn or washed, and with all tags intact.
Upon return, the merchandise will be inspected by our Quality Control. The company reserves the right to refuse the return if the stated conditions are not met.

Is the return free of charge?

  • Returns for a refund are always the responsibility of the customer; the return shipping cost will be deducted at the time of the refund. Initial shipping costs are non-refundable. (See the ""Return Shipping Costs"" section in the ""Support"" form for more details)
  • For the first exchange, the return will be covered by us, with pickup at home or at a chosen collection point.
  • Any subsequent exchanges will always be the responsibility of the customer.

How can I request a return?

To request a return, you can enter your details at the following link → https://returns.itsrever.com/RefrigiWear. In the appropriate section, you can request a return for a refund or exchange. Please note that in this case, you can automatically exchange the item.

How can I make an exchange?

To request an exchange, you can enter your details at the following link → https://returns.itsrever.com/RefrigiWear . In the appropriate section, you can request the exchange and automatically place a new order. Please note that it will only be shipped once the returned goods have been inspected and accepted by our quality control department.

When will I receive my refund?

The refund will be processed as soon as the returned items have been checked and accepted by our Quality Control department. The amount will be credited back to the same payment method used for the purchase.
We will notify you by email as soon as the refund has been initiated.
Please note: the entire refund or exchange process may take between 8 and 20 days, depending on the time of year and the volume of orders being processed.

Can I return an e-commerce order by dropping it off at a physical location?

No, at the moment it is not possible to return items purchased online at our physical stores or through third-party retailers.

Will the initial shipping costs be refunded if I make a return?

The initial shipping costs are non-refundable. Only the merchandise value will be refunded.

What happens if the courier does not pick up the merchandise?

  • For home pickup with UPS, the courier will attempt up to 5 times on the first available date.
  • Alternatively, you can drop off the package directly at the nearest UPS drop-off point: https://www.ups.com/dropoff

Where can I find the return label?

You will receive the return label via email after your return has been authorized. It can also be downloaded from the link → https://returns.itsrever.com/RefrigiWear

I received a refund different from what I expected, what should I do?

Contact us through the contact form, providing your order details. We will check the situation and make any necessary adjustments to the refund.

Can I return products purchased from third-party retailers or physical stores?

No, we only handle returns for items purchased directly from our official website.